Terms of Service
Welcome to Pendcozy.
This website, https://pendcozy.com/, is operated by Nanjing Kairui Human Resources Co., Ltd.
Throughout the website, "Pendcozy," "we," "us," and "our" refer to the store and its operating company.
By accessing our website or placing an order, you agree to these Terms of Service, subject to applicable law.
1. General Conditions
You agree to use our website only for lawful purposes.
You must not engage in fraudulent activities, interfere with website security, attempt unauthorized access to accounts or systems, or misuse protected website content.
If you are under the age of majority in your jurisdiction, please use this website with parental or legal guardian involvement where required.
2. Products and Descriptions
Pendcozy offers clothing and fashion-related products.
We make reasonable efforts to display accurate descriptions, sizes, materials, colors, images, specifications, and prices.
Actual product appearance may vary slightly depending on lighting, screen settings, and manufacturing variations.
Please review product measurements, sizing information, and care instructions before ordering.
3. Pricing and Payment
Product prices are displayed in the currency shown on our website.
Applicable shipping charges, taxes, and other disclosed fees will be displayed during checkout before payment.
Orders are subject to successful payment authorization and acceptance.
Available payment methods are displayed at checkout.
4. Orders and Availability
Products are subject to availability.
If an order cannot be fulfilled after payment, we will notify the customer and arrange an appropriate refund.
We may investigate or reject orders involving suspected fraud, payment errors, or violations of applicable law.
5. Shipping and Delivery
Pendcozy offers worldwide shipping to eligible destinations supported at checkout.
Our standard shipping rates are:
-
Orders below USD $69: USD $5.90 per order.
-
Orders of USD $69 or more: Free standard shipping.
Orders are typically processed within 1–3 business days after successful payment confirmation.
Estimated shipping transit time is 7–15 business days after dispatch.
Including order processing, estimated total delivery time is approximately 8–18 business days.
Delivery estimates may vary depending on destination, customs procedures, holidays, weather, and carrier operations.
Pendcozy is responsible for applicable import duties and import taxes associated with customer orders.
Please review our Shipping Information page for complete details.
6. Returns and Refunds
Pendcozy accepts eligible return requests within 30 calendar days after delivery.
For standard change-of-mind returns, including returns due to incorrect sizing or personal preference, customers are responsible for return shipping costs unless otherwise required by applicable law.
For confirmed defective, damaged, or incorrect products, we will arrange an appropriate remedy at no additional cost to the customer.
Please review our Return & Exchange Policy for complete information.
7. Intellectual Property
Original website content, including text, graphics, photographs, logos, branding, and design elements, may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit protected content without authorization from the applicable rights holder.
8. Third-Party Services
Our website may use third-party providers for payment processing, logistics, hosting, analytics, advertising, and other functions.
These providers may maintain their own terms and privacy policies.
9. Privacy
Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.
Please also review our Your Privacy Choices page for additional information about available privacy options.
10. Disclaimer and Limitation of Liability
We make reasonable efforts to maintain accurate information and a functional website.
Temporary interruptions or technical issues may occur.
To the extent permitted by applicable law, Pendcozy and its operating company shall not be liable for indirect or consequential damages arising from use of the website.
Nothing in these Terms excludes or limits consumer rights or liabilities that cannot lawfully be restricted.
11. Governing Law
These Terms shall generally be governed by and construed in accordance with the laws of the People's Republic of China, excluding its conflict-of-law rules, to the extent permitted by applicable law.
Nothing in this provision deprives consumers of mandatory rights or protections available under applicable laws in their place of residence.
Disputes shall be handled according to applicable jurisdictional and consumer protection rules.
12. Changes to These Terms
We may update these Terms from time to time.
Updated terms will be published on our website with a revised effective date.
Changes will not retrospectively remove rights already acquired by customers under applicable law.
13. Contact Information
Store Name: Pendcozy
Legal Business Name: Nanjing Kairui Human Resources Co., Ltd.
Business Address:
Unit 201-A150, Building 1, Chengxin Mansion
No. 885 Chengxin Avenue
Moling Subdistrict, Jiangning District
Nanjing, Jiangsu Province
China
Email: service@pendcozy.com
Phone: +86 18226667196
Website: https://pendcozy.com/