Privacy Policy

This Privacy Policy explains how Nanjing Kairui Human Resources Co., Ltd., operating Pendcozy at https://pendcozy.com/ ("Pendcozy," "we," "us," or "our"), collects, uses, discloses, retains, and protects personal information.

1. Information We Collect

Depending on your interactions with our website, we may collect:

Contact Information: Name, email address, phone number, billing address, and shipping address.
Order Information: Purchased products, order numbers, transaction details, delivery information, and purchase history.
Payment Information: Payment status, transaction references, and information needed for refunds or payment disputes. Payment card data is handled by the payment providers enabled at checkout.
Technical Information: IP address, browser type, device information, site activity, and cookie identifiers where relevant technologies are enabled.
Customer Support Information: Messages, return and exchange requests, and information provided to resolve inquiries.
Marketing Preferences: Email subscriptions and available privacy choices.

2. How We Use Personal Information

We may use personal information to:

Process orders and payments.
Arrange shipping and delivery.
Provide customer support.
Manage returns, exchanges, and refunds.
Maintain website functionality and security.
Detect fraud and investigate security incidents.
Improve our shopping experience.
Send marketing communications where permitted by law.
Measure advertising performance where enabled and legally permitted.
Comply with legal, accounting, and tax obligations.

Where applicable law requires a lawful basis for processing, the basis depends on the activity and may include performance of a contract, legal obligations, legitimate interests, or consent.

3. Payment Processing

Payments are processed through the payment service providers available at checkout.

These providers handle relevant payment information according to their own privacy notices and security practices.

Please do not send full payment card numbers or security codes through ordinary customer service emails.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies for:

Shopping cart and checkout operations.
Website security.
Customer preferences.
Analytics and performance measurement.
Advertising tracking and personalization where enabled.

Some technologies may be provided by third parties.

Where required by law, optional analytics and advertising technologies will be used only after obtaining the necessary consent.

Customers may manage available preferences through website privacy controls or browser settings.

Please review our Your Privacy Choices page for additional information.

5. Sharing Personal Information

We may disclose necessary personal information to:

E-commerce platform and hosting providers.
Payment processors.
Shipping and logistics partners.
Order fulfillment and return-processing providers.
Customer support providers.
Analytics and advertising providers where enabled.
Professional advisers and legally authorized authorities.

We may also disclose information where required by law or in connection with a legitimate business transaction.

6. International Data Transfers

Pendcozy is operated by a business based in China and may serve international customers.

Depending on operational arrangements, personal information may be processed or accessed in China or other countries where our service providers operate.

Where applicable law requires international transfer safeguards, we will implement appropriate lawful mechanisms.

7. Data Retention

We retain personal information for as long as reasonably necessary for order fulfillment, customer support, refunds, fraud prevention, payment disputes, and legal compliance.

When information is no longer required, we will delete or anonymize it where appropriate, unless retention is required by law.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no internet transmission or storage system can be guaranteed completely secure.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

Request access to personal information.
Correct inaccurate information.
Request deletion of eligible information.
Request a copy of your information.
Restrict or object to particular processing.
Withdraw consent where applicable.
Opt out of certain targeted advertising activities or data disclosures.
Submit a complaint to a relevant data protection authority.

To submit a request, email service@pendcozy.com with "Privacy Request" in the subject line.

We may require reasonable identity verification and will respond within applicable legal deadlines.

10. Marketing Communications

You may unsubscribe from promotional emails using the unsubscribe link in those messages or by contacting customer service.

Necessary order-related communications may still be sent.

11. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly solicit personal information directly from children under 13 in violation of applicable law.

If you believe a child has provided personal information inappropriately, please contact us.

12. Third-Party Websites

Our website may contain links to independently operated third-party websites and services.

These parties may maintain their own privacy policies.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, technology, or legal requirements.

Updated versions will be published with a revised effective date.

14. Contact Information

Store: Pendcozy

Legal Business Name: Nanjing Kairui Human Resources Co., Ltd.

Business Address:

Unit 201-A150, Building 1, Chengxin Mansion
No. 885 Chengxin Avenue
Moling Subdistrict, Jiangning District
Nanjing, Jiangsu Province
China

Email: service@pendcozy.com

Phone: +86 18226667196

Website: https://pendcozy.com/