Contact Us
We're Here to Help
Thank you for visiting Pendcozy!
If you have questions about our clothing collections, product sizing, orders, shipping, returns, or refunds, our customer support team is here to assist you.
Customer Support
Email: service@pendcozy.com
Phone: +86 18226667196
Website: https://pendcozy.com/
You may contact us by email at any time.
Our customer support team will review inquiries and respond as soon as reasonably possible.
For order-related questions, please include your order number and the email address used at checkout.
How We Can Help
We can assist with:
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Clothing sizes, fit, and materials.
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Product information and care instructions.
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Order modifications and cancellations.
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Shipping and tracking inquiries.
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Damaged, defective, or incorrect items.
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Returns, exchanges, and refunds.
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Privacy-related requests.
Company Information
Brand: Pendcozy
Legal Business Name: Nanjing Kairui Human Resources Co., Ltd.
Business Address:
Unit 201-A150, Building 1, Chengxin Mansion
No. 885 Chengxin Avenue
Moling Subdistrict, Jiangning District
Nanjing, Jiangsu Province
China
Returns and Refunds
Please contact customer support before mailing any return package.
Our designated return address is the same as our business address listed above.
For complete return conditions, please review our Return & Exchange Policy.
Privacy Requests
To submit a privacy-related request, email:
Please include "Privacy Request" in the subject line.
Please do not send complete payment card numbers or sensitive identity documents through ordinary email.
Thank you for choosing Pendcozy.