Shipping Information
Thank you for shopping with Pendcozy.
We aim to provide clear and transparent information about shipping costs, order processing, and delivery.
1. Shipping Destinations
Pendcozy offers worldwide shipping to eligible destinations supported at checkout.
Shipping availability may vary depending on your country, region, delivery address, and available logistics services.
Final shipping options and charges will be displayed during checkout.
2. Order Processing Time
Orders are typically processed within 1–3 business days after successful payment confirmation.
Business days exclude weekends and public holidays that affect order processing.
Processing includes order verification, preparation, packaging, and arranging shipment.
Once your order is dispatched, tracking information will be provided by email when available.
3. Estimated Shipping and Delivery Time
Estimated shipping transit time is 7–15 business days after dispatch.
Including processing, the combined estimated delivery time is approximately 8–18 business days.
Delivery estimates may vary due to:
-
Destination and local delivery services.
-
Customs clearance and inspections.
-
Carrier operations.
-
Public holidays.
-
Severe weather.
-
Other unexpected circumstances.
These timeframes are estimates and not guaranteed arrival dates.
4. Shipping Fees
Our standard shipping rates are:
Orders Below USD $69
Standard Shipping: USD $5.90 per order
Orders of USD $69 or More
Standard Shipping: FREE
The free-shipping threshold is calculated using the merchandise subtotal after applicable discounts and before shipping charges and taxes.
All applicable shipping charges will be displayed at checkout before payment.
5. Import Duties and Taxes
Pendcozy is responsible for applicable import duties and import taxes associated with customer orders.
Customers should not be required to pay additional import duties or import taxes to receive their packages.
If a carrier or customs authority requests an additional import payment, please contact service@pendcozy.com before making the payment.
We will investigate the issue and arrange an appropriate resolution.
6. Order Tracking
Tracking information will be sent by email after dispatch when available.
Tracking updates may take time to appear after the carrier receives the package.
7. Shipping Delays
We make reasonable efforts to dispatch orders within the stated processing period.
If an order cannot be dispatched within the promised period, we will notify the customer and explain available options, including cancellation and a refund where required by applicable law.
If a package is lost or significantly delayed, contact service@pendcozy.com with your order number.
8. Incorrect Shipping Addresses
Please ensure your delivery address and contact information are accurate before placing an order.
If you notice an error, please contact us as soon as possible.
We will try to assist with corrections before dispatch, but changes cannot be guaranteed after shipment.
9. Returns and Refunds
Eligible return requests may be submitted within 30 calendar days after delivery.
For standard change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by applicable law.
For confirmed defective, damaged, or incorrect items, Pendcozy will arrange an appropriate remedy at no additional cost to the customer.
Please review our Return & Exchange Policy for more information.
10. Contact Information
Store: Pendcozy
Legal Business Name: Nanjing Kairui Human Resources Co., Ltd.
Business and Return Address:
Unit 201-A150, Building 1, Chengxin Mansion
No. 885 Chengxin Avenue
Moling Subdistrict, Jiangning District
Nanjing, Jiangsu Province
China
Email: service@pendcozy.com
Phone: +86 18226667196
Website: https://pendcozy.com/