Frequently Asked Questions
Welcome to the Pendcozy Help Center!
Find answers to common questions about clothing, sizing, orders, payments, shipping, returns, and exchanges.
Orders & Payments
1. How do I place an order?
Browse our clothing collections, select the style, size, color, and quantity you prefer, and click "Add to Cart" or "Buy Now."
Follow the checkout instructions to complete your purchase.
2. What payment methods do you accept?
We accept the payment methods displayed at checkout.
Available options may vary depending on your country, currency, and the payment services enabled on our website.
3. Can I change or cancel my order?
Please email service@pendcozy.com as soon as possible with your order number.
We will make reasonable efforts to assist with changes or cancellations before dispatch.
Shipping & Delivery
4. Do you ship worldwide?
Yes. Pendcozy offers worldwide shipping to eligible destinations supported at checkout.
Shipping availability depends on the destination and logistics services.
5. How much does shipping cost?
Our standard shipping rates are:
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Orders below USD $69: USD $5.90 per order.
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Orders of USD $69 or more: Free standard shipping.
Final shipping charges are displayed at checkout.
6. How long does delivery take?
Orders are typically processed within 1–3 business days.
Estimated shipping transit time is 7–15 business days after dispatch.
The combined estimated delivery time is approximately 8–18 business days.
Delivery may be affected by destination, customs processing, holidays, weather, or carrier operations.
7. Will I receive tracking information?
Tracking information will be emailed after dispatch when available.
8. Who pays import duties and taxes?
Pendcozy is responsible for applicable import duties and import taxes associated with customer orders.
If a carrier requests an additional import payment, please contact service@pendcozy.com before making payment.
9. What if my shipment is delayed?
Please email service@pendcozy.com with your order number.
Our support team will help investigate the delivery status.
Returns & Refunds
10. What is your return policy?
We accept eligible return requests within 30 calendar days after delivery.
Please review our Return & Exchange Policy for complete conditions.
11. Are returns free?
Not all returns are free.
For standard change-of-mind returns, including unsuitable sizing or personal preference, customers are responsible for return shipping costs to our designated return address in China unless otherwise required by applicable law.
For confirmed defective, damaged, or incorrect items, we will provide an appropriate remedy at no additional cost to the customer.
12. How do I request a return?
Email service@pendcozy.com with your order number and details of the item you wish to return.
Our support team will provide instructions.
13. Where is your return address?
Our designated return address is:
Nanjing Kairui Human Resources Co., Ltd. — Pendcozy Returns
Unit 201-A150, Building 1, Chengxin Mansion
No. 885 Chengxin Avenue
Moling Subdistrict, Jiangning District
Nanjing, Jiangsu Province
China
Please contact support before mailing a return.
14. How will I receive my refund?
Approved refunds will be issued to the original payment method without undue delay and within applicable legal deadlines.
Your payment provider may require additional processing time.
Clothing & Sizing
15. What kinds of clothing does Pendcozy sell?
Pendcozy offers clothing, casual fashion, wardrobe essentials, and seasonal styles.
Available items and product options are displayed on our website.
16. How do I choose the right size?
Please review the sizing information and measurements provided on the individual product page.
Sizing may vary between styles.
If you need help selecting a size, please contact service@pendcozy.com before ordering.
17. What if my clothing does not fit?
You may request an eligible return within 30 calendar days after delivery.
For standard size-related returns, customers are responsible for return shipping costs unless otherwise required by applicable law.
18. How should I care for my clothing?
Care requirements vary depending on the material and design.
Please follow the garment care label and any product-specific instructions.
Customer Support
19. How can I contact Pendcozy?
Email: service@pendcozy.com
Phone: +86 18226667196
Please include your order number when contacting us about an existing purchase.
Thank you for shopping with Pendcozy!
Pendcozy — Wear Comfort. Live Your Style.